So, surprise surprise.
Now my story has made multiple news outlets and been shared by thousands of people, Qantas are singing a very different tune.
I got a call last night, with them offering to pay for repairs or reimburse me.
They claim it was an internal error, and that my case should always have been escalated to their advocacy team (who were lovely, by the way).
But seeing as Iâd been dealing with the customer care team and got the same answer âno we wonât helpâ TWICE, I am dubious.
Would this outcome have been achieved, had I not made a fuss?
Would it have been achieved if thousands of people hadnât of supported me?
What about everyone who doesnât have that capacity?
It makes me sad.
Almost donât want to accept their offer, but Iâm not really in a position to turn it down.
I want to thank EVERYONE who has supported me. I appreciate it so much. This situation has been very stressful and exhausting, and I feel relief that itâs over.
By the way: Qantas told me that they allegedly always repair or reimburse for broken mobility aids. So if youâre battling Qantas, feel free to DM me and I will pass you onto the advocacy team.
Hell, if your mobility aids were damaged by ANY airline, let me know. Maybe I can cause a fuss about that for you, too.
Thanks to the wonderful
@newscomauhq team for letting me share my own story.
You can read it by googling âZoe Simmons news wheelchairâ, or this link:
.au/travel/travel-advice/flights/disability-advocate-lashes-qantas-over-broken-wheelchair/news-story/72ae759ca7960ab607610c5ebd6c8bca?amp
Also shout out to
@emmaveness.photography for the gorgeous pic of my chair before it was broken,
@jamila_main for letting me share their airline wheelchair horror story, and
@akii_ngo , who I also mention.
I shouldnât have to hope to be the exception to the norm. The norm should be that disabled people are treated well, and able to get the same resolution I have.
Image: Zoe is wearing a pink dress. She has long pink hair, red lipstick, and dramatic, bright pink makeup. Sheâs sitting in a wheelchair adorned with flowers, with words âdisability advocate Zoe Simmons lashes Qantas over broken wheelchairâ.