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We've been trying to get home to NY - two
@jetblue flight cancellations so far, with our current booked flight delayed. Loss of time - 3 days and counting. Loss of money due to travel expenses - hundreds and counting. Number of customer support staff
@jetblue who "has our back" like they promise in these cancelled flight emails - ZERO.Ā
After having our flight canceled from Reno due to weather andĀ being rebooked on a flight a week later, we had to do the leg work (not
@jetblue ) and find a flight from Las Vegas the next night. So we rented a car and drove 8 hrs, only to find out that flight would be canceled. I was told by the first representative that it was the weather, a second rep that it was air traffic control issues, and a third rep that it was a "staffing shortage at jfk". Get your stories straight
@jetblue
Needless to say, when they find it's "not their fault", they offer zero compensation and no assistance with accommodations.
When speaking to
@jetblue about getting an earlier flight from Las Vegas, I was told there was only first class available and I'd have to pay an additional $1284/person. Getting that money must be more important than getting people in seats who have been displaced.
So thank you,
@jetblue for "always having our back". I've been a customer of theirs for years so this is a real shame.
