Attention Job Seekers!
✅ TELUS Digital recruitment and sourcing teams will only use @telusidigital.com , @telusinternational.com and @telusinternational.ai email domains when contacting applicants.
✅ Legitimate TELUS Digital careers can be found jobs.telusdigital.com, jobs2.telusdigital.com and telusinternational.ai.
❌ We DO NOT communicate via Telegram or Signal.
❌ We DO NOT post any of our open roles on Upwork.
❌ Additionally, we WILL NEVER request payment for any role or project with our organization, nor will you be asked to pay to submit an application or pay for equipment.
If you’re ever unsure about the legitimacy of a career opportunity with TELUS Digital, please email [email protected] with the link to the job posting and/or any screenshots from the individual who contacted you.
Alternatively, you can fill out the form linked in our bio and a member of our recruitment team will follow up with you.
What agents can access in the moment shapes how customers experience your brand.
On “Questions for now,” Abby Spahich, global vice president, digital CX solutions at TELUS Digital, makes the case that the agent experience and the customer experience are the same investment — and explains the opportunity cost of treating them separately.
📆 Catch Abby along with other TELUS Digital experts at @Zendesk Relate next week.
📍 Tap the link in our bio for details on where to find us and how to hear the full episode.
#CXAIOrchestration #CXAI #ZendeskRelate
“You are a helpful AI assistant,” seems like a basic prompt. But really, it’s an active instruction that reshapes how a model reasons about right and wrong.
Experts from the TELUS Digital Research Hub tested 15 large language models across 100 different personas and 30,000+ queries, and found that asking a model to play a role doesn't just change its tone.
It can shift its moral judgments — sometimes dramatically. And within a model family, the bigger the model, the more it commits to the persona and the more its values drift.
Learn what businesses should be measuring, which model families are most stable and four concrete steps to reduce your exposure.
Full article in bio.
#AIGovernance #LLMSecurity #EnterpriseAI
Thursday: Canada Post shares the problem.
Monday: The demo is in front of executives
That’s the speed TELUS Digital brought to modernizing Canada Post’s activation process.
Using AI and automation, our team worked alongside Canada Post to unlock insights trapped in legacy systems — insights previously buried in a process that took 6 to 8 weeks to onboard a single customer.
Watch Dams Narayanan of Canada Post and TELUS Digital’s Howie Stein break down what that collaboration looked like.
#TELUSDigital #DigitalTransformation
We have expanded our geographic footprint to bring AI-powered solutions to global companies using local market delivery.
New and expanded operations across Asia-Pacific and Latin America. Eight sites across six cities in India. Delivery in 60 languages. 35+ countries. 82,000+ team members worldwide.
Link in bio for more details.
#TELUSDigital #AI #CustomerExperience
Contact center leaders need to ask: Did the customer's issue actually get resolved — or did they just stop calling?
Nuri Gocay, director of contact center platform architecture at @Zendesk , draws a clear line between deflection and resolution — and explains why the difference changes how you design and measure CX AI.
🔊 Click the link in our bio for the full episode of “Questions for now”.
#CXAIOrchestration #CXAI #ZendeskRelate
A new era of discovery is here. 🚀
As TELUS Digital’s Director of Engineering Practices, Andrew Carter points out in an article for The AI Innovator, your brand’s visibility now depends on showing up in AI-generated answers, not just a result in a search list.
If an AI assistant is planning a trip or finding a service – is your brand in the mix? Or are you being left out of the conversation?
Article linked in bio 🔗
The Artemis II crew reached for the stars — and so did we. 🚀
TELUS Digital has earned six additional distinctions as part of The 2026 Global Outsourcing 100 list managed by IAOP®.
⭐ All Star Company
⭐ Sustained Excellence
⭐ Top Customer References
⭐ Top Awards & Certifications
⭐ Top Programs for Innovation
⭐ Top Programs for Social Impact
Each star is a credit to the work our teams do for our clients, their customers and the communities in which we live. For those who have contributed to our mission, thank you.
#GlobalOutsourcing100
Your contact center isn't a cost center. It's a growth engine — if you know how to run it.
AI is reshaping CCaaS fast. Is your strategy built for 2026 or still stuck in the past?
Five steps to get it right → link in bio
We won! 🏆
Our Talent Acquisition team accepted the "AI Pioneer: Best Talent Acquisition" award at the LinkedIn Talent Awards in Manila – recognizing how we're using AI to hire smarter and faster.
Human-led decisions, supported by ethical AI. That's how we help our clients build teams that drive real business impact.
Great work starts with great people.
#LinkedInTalentAwards #AIPioneer #FutureOfWork
When CX AI deployments result in “digitized chaos,” the tools might be there, but the data isn't connected.
Nuri Gocay, director of contact center platform architecture at @Zendesk , and Abby Spahich, global vice president, digital CX solutions at TELUS Digital, join “Questions for now” to explore CX AI orchestration and why resolution, not deflection, is the metric that tells you whether you’re creating better customer outcomes.
🔊 Click the link in our bio for the full episode.
#CXAIOrchestration #CXAI #ZendeskRelate
AI or apps? That's 𝘯𝘰𝘵 the question. The brands getting CX right have already moved on.
In her Contact Center Pipeline article, TELUS Digital's Global SVP, Service Delivery and Operations, Jamie Timm writes that the future belongs to brands that stop thinking in channels and start building journeys that flow seamlessly across AI, apps and human agents.
Learn more by reading Jamie’s article linked in our bio.
#FutureOfCustomerService #SeamlessJourneys #AIIntegration
