RingCentral

@ringcentral

The global leader in AI-powered customer engagement ✨
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Weeks posts
The next evolution of autonomous AI agents for customer engagement is here: Meet AIR Pro 👋 AIR Pro is a voice-first, omnichannel AI agent platform designed to automate interactions, streamline operations, and drive measurable business outcomes. AIR Pro bridges the gap to bring humans and AI together in one coordinated workflow, turning collaboration into measurable impact. ✅ Build configurable AI agents for voice and digital channels in AIR Pro Studio using natural language, no code required. ✅ Launch faster with industry accelerators, so teams can deploy quickly and achieve ROI sooner. ✅ Monitor performance in real time, identifying containment gaps and strengthening customer outcomes. ✅ Transform customer experiences, delivering faster resolutions, lower operational costs, and higher satisfaction. This is the foundation for the next generation of scalable, purpose-built agentic AI for business communications. Watch to see it in action. ▶️ Click the link in our bio to learn more about AIR Pro.
17 9
2 months ago
What if you never missed another customer call? This tool makes certain you don’t. #ad • RingCentral AI Receptionist is a 24/7 AI call answering solution that answers questions, books appointments, and routes calls automatically. It sounds human. It’s trained in minutes. And it works 24/7. This is how small businesses are competing like big ones. Watch my demo on YouTube and try it for yourself. Comment RINGCENTRAL below and I’ll send you the link! 🔗
146 37
9 months ago
The difference between good and great customer experiences is making every customer feel heard. RingCX, our AI-powered omnichannel contact center, helps streamline customer journeys, enhance agent experiences, and ease supervisor workloads. And now with meaningful AI tools like real-time insights and live coaching, it enables your teams to make every conversation more impactful. Create effortless customer experiences with RingCentral's AI contact center.
70 18
11 months ago
Think building and deploying your own AI agent has to be complex? Think again. The next evolution of our Agentic Voice AI platform is here: AIR Pro. AIR Pro combines reasoning with multi-step execution, making it easier for businesses to build, deploy, and scale AI agents without the usual complexity. RingCentral President and COO Kira Makagon shares what sets AIR Pro apart for today’s businesses.
24 0
1 day ago
Is an AI Receptionist actually worth it? 👀 RingCentral's own Amir Hameed, SVP of Global Technical Solutions & Innovation, breaks down the real ROI: ✅ Closing communication gaps 📞 Capturing more revenue-generating calls 💰 More opportunities that would have otherwise slipped through the cracks Listen to the full breakdown.
22 0
3 days ago
One branch drowning in calls. Another sitting idle just 30 minutes away. That was the reality for Maple Federal Credit Union after a merger left two locations disjointed with disconnected phone systems. After deploying RingCentral AI Receptionist (AIR), everything changed: ✅ Call hold times cut by 90% ✅ 8% of total call volume resolved via 24/7 self-service ✅ 1.5 hours of daily capacity returned to every staff member ✅ Monthly overhead slashed by 50% Now their staff is back to doing what they do best: face-to-face service and faster loan processing for the community they've served for 70 years. See what AIR did for their team.
5 0
3 days ago
Getting an AI receptionist up and running shouldn’t take weeks. It should take minutes. With RingCentral AI Receptionist (AIR), you just add your website, and it learns everything it can about your business. From understanding what your business does to generating and answering common questions, AIR starts handling customer conversations from day one. No technical expertise required. For small businesses, this removes the traditional barriers to adopting AI so you can start seeing value immediately. Mike Egli, CX Transformation Practice Leader at RingCentral, shares how this makes AI easier to roll out, no matter the size of your business.
3 0
4 days ago
Moms are the original multitaskers. Running meetings 🤝 Running households 🏡 Running on coffee ☕ To every mom, step-mom, grandma, aunt, mom-to-be, and mother figure at RingCentral, Happy Mother's Day! 🧡
18 0
6 days ago
From important meetings to arts and crafts, yesterday’s Bring Your Kids to Work Day was another reminder of what makes RingCentral such a special place 🧡 These future innovators got a behind-the-scenes look at life at RingCentral and a front-row seat to where their favorite grown-ups work, while having plenty of fun along the way. Between scavenger hunts, cookie decorating, games, crafts, and nonstop smiles, it’s safe to say that our offices were brighter (and a whole lot cuter) with these tiny coworkers around! #LifeAtRingCentral #BringYourKidsToWorkDay
82 1
8 days ago
Running a small business means wearing a lot of hats. 👒 Your phone system shouldn't make it harder. RingEX gives you everything in one app: 📞 Calls, messages, and meetings 🔒 A dedicated business number 📋 Custom greetings and smart call routing 📍 Work from anywhere, on any device Less juggling. More growing. 🌱 This #SmallBusinessWeek, give your business the tools it deserves.
3 0
8 days ago
What if your business never missed a customer call or text again? 📵➡️📞 AI Receptionist (AIR) is one of our fastest-growing AI products for a reason. Businesses are using it to respond to customers instantly, capture more opportunities, and scale without hiring more staff. And we just made it even more powerful: 📲 AIR for shared SMS inbox 📞 AIR for call queues 🔗 Shopify, Calendly, and WhatsApp integrations 🌐 Auto-detection multi-language switching More channels. More automation. More opportunities captured. Never miss a customer call or text, even after hours with AIR.
37 0
9 days ago
Disconnected tools lead to disconnected customer experiences. Most small businesses don’t need a full contact center, but they do need a better way to manage customer communication. RingCentral Customer Engagement Bundle brings business calls and text messages into one platform, helping teams improve response times, stay organized, and deliver a better customer experience. Now integrated with Microsoft Teams, so you can manage everything in one place. See the difference.
6 0
10 days ago