Need a quick and easy way to manage your customer account? MyMoat makes it simple!
You can:
• Report routine repairs
• Make payments
• Request refunds …and more, all in one place.
If you haven’t signed up yet, head over to our website for step-by-step guides to get started, just click the link in our bio.
#Moat #MyMoat #SignUp #StepByStep #Guides #Quick #Easy
Moving into a new home is a big step, and sometimes it comes with unexpected challenges.
Recently, we supported Nurys, a new customer to Moat, who was struggling with language barriers and money worries.
Read how our team helped and supported Nurys to feel more at home, in our Spring edition of Customer Catch-up. Click the link in our bio.
If you’re in need of extra support, we’re here for you too - Get in touch with us on 0300 323 0011 or at [email protected]
#Moat #Customer #Story #SupportingYou #CustomerCatchUp #MentalHealthAwarenessWeek
If you live in London and pay a service charge, you may have recently received a Section 20 letter from us. This was to let you know that we’re currently looking for a new grounds maintenance contractor.
We’re now carefully reviewing all the bids from potential partners, and we’ll be able to share more details soon. The new service is expected to start in August 2026.
In the meantime, we’re continuing to work with idverde to make sure your outdoor spaces are well looked after and kept clean. We’ll keep you updated with the latest news about your grounds maintenance service on our website.
#Moat #Grounds #Maintenance #London #Contractor
We’ve been listening to your feedback about our website and MyMoat, our online customer portal. And you’ve told us you want our online services to be simpler, easier to use and tailored to you.
So, we’ve been working closely with our colleagues and customer advocates to understand what works well and what could be better. Their feedback is shaping some exciting improvements coming later this summer.
Read the full story on Customer Catch-up, using the link in our bio.
#Moat #MyMoat #Website #Improvements #Feedback #CustomerCatchUp
If you’re a Moat customer that lives in Gravesend, you’re invited to join us this Wednesday, at our Gravesend Community Hub for our ‘Wellbeing Wednesday’.
Hosted by Moat Foundation, you’ll be able to hear about the wellbeing services we offer and meet mental health professionals we partner with. Free refreshments and light lunch will be provided. No need to book.
Location: Gravesend Community Hub, 7 Warrior Avenue, DA12 5NA
When: Wednesday 13 May, 12pm – 2pm.
Moat Foundation also provide regular activities and specialist services at all our Community Hubs across Kent, Essex, London, and Sussex. Have a look to see what’s going on at a Hub near you using the link in our bio.
#MentalHealthAwarenessWeek #Moat #MoatFoundation #Gravesend #Community
There’s still time to apply to join our Customer Scrutiny Panel - an independent group of Moat customers who help shape and improve our services.
It’s a great opportunity to learn new skills, meet new people, and make a real difference in your community as part of a friendly and supportive team.
If you’d like to get involved, head to our website to find out more and apply before the closing date this Sunday 10 May (midnight)
/your-home/sharing-your-voice/customer-scrutiny-panel/join-our-customer-scrutiny-panel
#Moat #Customer #Scrutiny #Panel #Recruiting #Review
Our Customer Services Centre will be closed from 10am to 1pm today (Thursday 7 May) for essential training. We're really sorry for any inconvenience this may cause you.
You can still report a routine repair, make a payment, or check your account details during this time over on MyMoat. Just head to the link in our bio to sign up or log in
If you have an emergency repair, please call us on 0300 323 0011, our out of hours team will be there to help you.
The latest edition of Customer Catch-up is now available to read!
Inside this edition, you’ll find:
• The latest updates on our repairs service, including our long-term plans
• Info on this year’s Big Door Knock
• Inspiring customer support stories and more
Click the link in our bio to find the full edition.
Need any of our communications in a different format or language? Just let us know at /contact-us - we’re here to help and support you.
#Moat #CustomerCatchUp #Community
Join our Customer Scrutiny Panel
We’re looking for two new members to join our Customer Scrutiny Panel, our independent group of Moat customers who look closely at how we’re performing and challenge us to do better.
Applications close this Sunday (10 May) – so don’t miss the chance to learn new skills, meet new people, and help shape the services we provide.
Find out more about the Customer Scrutiny Panel on our website page, just use the link in our bio.
#Moat #Customer #Scrutiny #Panel #Recruiting #Review
Here’s everything you need to know about our opening times this Bank Holiday weekend:
Our offices will be closed on Monday 4 April, and will reopen at 8am on Tuesday 5 May. If you have an emergency repair, please call us on 0300 323 0011 - our out of hours team will be available to help make things safe for you.
You can still log a routine repair, make a payment, or check your account details via MyMoat. To sign up or log, click the link in our bio. You can also email us at [email protected] - we’ll reply when our offices reopen.
Enjoy your weekend!
#Moat #ContactUs #BankHoliday #Opening #Hours
On Tuesday, Moat Foundation held their first ‘Love Where You Live’ event of the year at Paffard Court near Canterbury - and what a lovely way to celebrate our 60th anniversary!
We spent the morning with customers from our Supported and Independent Living schemes, joined by some of our supply partners. There was plenty of coffee, bacon sandwiches, and luckily some beautiful spring sunshine to enjoy together.
We also shared a few of our 60th anniversary touches - including decorations and cupcakes - while hearing from customers about their experiences living in a Moat home.
Want to see how else we’re celebrating with our communities this year? Take a look on our website, using the link in our bio.
#Moat #MoatFoundation #Moat60 #Celebrations #Customers
During bank holidays, your usual cleaner may not visit on the normal day. Instead, we’ll carry out a limited clean within 72 hours (3 days) of your scheduled cleaning day.
To find out more, visit our website using the link in our bio.
#Moat #Cleaning #Service #BankHolidays #KeyDates
