Need to summarize a ton of data or create a pivot table (all before your meeting in 20 minutes)? Handle quick turnaround tasks with Microsoft 365 Copilot.
More models, more flexibility. Claude is now in Copilot Chat. Available for all Microsoft 365 Copilot users. What's the best model for your task? Link in bio for more.
So my friend who works at Microsoft kind of changed my life. Did you know you can use @microsoft365 Copilot to help you prepare for career conversations, performance reviews, and interviews in SECONDS!? With Work IQ, Copilot already knows how you work, what’s keeping you busy and your communication style - it can actually help you put together a pitch that is super accurate, feels like YOU and even includes things you’ve worked on that you may have forgotten (this is so me). Try this out with the link in my bio! #Microsoft365Partner
In early 2024, six months after the highly anticipated launch of Microsoft Copilot across the 62,000-person Microsoft Customer and Partner Solutions (MCAPS) organization—one of the world’s largest sales organizations—the initial excitement had not yet materialized into widespread adoption and transformation. But, two years after initiating their AI transformation journey, the organization’s daily active usage of AI tools had reached over 60% and monthly active usage over 98%, significantly altering how sales professionals approached their work. The path to adoption had required Microsoft to evolve its approach based on early deployment insights.
The company had simultaneously developed autonomous sales agents capable of managing end-to-end customer interactions. Unlike Copilot, which acted as an assistant in the flow of work, Sales Agent could take action on its own: it was designed to automate the sales process under pre-specified constraints or guardrails. This innovation presented new and unique challenges.
In this episode of Cold Call, HBS Associate Professors Iav Bojinov and Shunyuan Zhang join Brian Kenny to discuss the case, “Microsoft Customer and Partner Solutions: The Deployment of Copilot and Agents.” They explore the company’s journey to successfully mobilizing AI adoption within the sales process, the challenges it faces integrating autonomous sales agents, and what it takes to get thousands of employees to fundamentally change how they work.
🎧 Tune in at the link in bio!
AI is reshaping work—and leaders are already building what’s next. In partnership with @harvardhbs AI Institute, we brought together experts to explore what comes next. Learn more in the link in bio.
There’s a lot of pressure to move fast with AI.
But if people aren’t part of the process, it doesn’t really work. The companies pulling ahead are the ones making AI work with their teams—not around them.
See how they’re doing it in the 2026 Work Trend Index in the link in bio.
Work doesn’t always wait until you’re sitting down with everything in front of you.
@kevinconcepts is a designer running his own brand, which means the work shows up in pieces—a sample question on Tuesday, a quantity decision somewhere on the walk home. The Microsoft 365 Copilot mobile app catches the threads in between, so the in-between time isn’t lost time.
Link in bio to try it now.
Docs, decks, and chats pile up fast. The new Copilot Notebooks brings your project files into one place for you and your team to collaborate on. Link in bio.
AI is already helping boost productivity, but lasting success depends on how well organizations support innovators. See the 2026 Work Trend Index at the link in bio for more.
