We are honored to announce that IntouchAI™ has been named Technology of the Year at the 2026 Excellence in Customer Service Awards.
This recognition from the Business Intelligence Group validates our core philosophy: AI should not replace people, it should amplify their potential.
The IntouchAI framework represents a strategic shift toward intelligent, end-to-end operations. By combining generative AI with sophisticated automation, we are optimizing workflows before, during, and after customer interactions to drive real impact and measurable results.
"The brands winning in CX aren't choosing between AI and people; they are using AI to make their people exceptional," says Brent Stevenson, Chief Experience Officer at IntouchCX.
Our approach consistently improves operational efficiency for global brands, demonstrating that the human-AI collaboration is the right path for the future of support.
Read the full press release for more details on this industry-leading recognition: /thought-leadership/intouchai-named-technology-of-the-year-at-2026-excellence-in-customer-service-awards/
#IntouchCX #IntouchAI #Innovation #CustomerServiceAwards #GenerativeAI #HumanPotential #BusinessIntelligence #CXExcellence #TechNews
Headsets off, sneakers on. 👟✨
Our Team Clark recently hit the pavement for the IntouchCX Clark Night Run, turning the streets into a glowing celebration of energy and motion. With neon lights, music, and the city scenery as our backdrop, it was the perfect way to decompress and recharge together.
By stepping into such a high-energy atmosphere, we stay balanced and strengthen the bonds that keep our community vibrant.
Tag your running buddy in the comments and celebrate the finish line together! 🏁🌙🇵🇭
#IntouchCX #TeamClark #ClarkNightRun #LifeAtIntouchCX #WorkplaceWellness #TeamSpirit #MoveTogether
Sofi and Lorena have a major announcement for IntouchCX Colombia. We are bringing the World Cup energy straight to our community with an exclusive experience you don't want to miss. Whether you live for the goals or just the excitement, your spot on the field is waiting.
The official kickoff is coming sooner than you think.
Follow us and stay tuned for the full reveal. You do not want to be left off the field for this one! 🇨🇴✨
#IntouchCX #ColombiaTeam #WorldCup2026 #StayTuned #KickOff #GameOn
300+ employees, 3 sites, and 1 massive dance floor. Our Hyderabad campus recently lit up with rhythm and energy to celebrate International Dance Day! 🎶✨
Teams from across the region united for a spectacular competition, turning the stage into a vibrant showcase of talent and pure joy. From traditional rhythms to modern beats, our people gave everything they had, proving that the best teamwork happens when we move in sync.
Moments like this honor the diverse passions that make our community so dynamic.
Which team had the best moves? Post a photo of your favorite moment below! 💃🕺🇮🇳
#IntouchCX #HyderabadCampus #InternationalDanceDay #LifeAtIntouchCX #WorkplaceCulture #Teamwork #DanceCelebration
Mocktails, good company, and a taco bar!? That’s how our team in Orlando celebrated 5 de Mayo.
Our Orlando campus brought the heat, blending great flavors with a lot of personality. Between the custom mocktails and the taco bar, the team took over the photobooth to capture the high energy that defines our local culture.
These moments are about honoring the traditions that bring us together. By stepping away from the screens to celebrate as one, we keep our community’s spirit alive and make sure everyone feels like a vital part of the team.
We know you captured some gems! Post your favorite photobooth shot below. 🌮📸✨
#IntouchCX #OrlandoCampus #5deMayo #WorkplaceCulture #TeamBonding #LifeAtIntouchCX
POV: Your office chair just got replaced with a pilates ball.
Our Colombia team is changing the rules of the game during Mini Wellness Time. We swapped traditional chairs for pilates balls to engage our core, improve posture, and give our lower backs a well-deserved break.
It’s a small shift that brings a huge boost to our daily energy. By prioritizing these active moments, we ensure our people stay balanced and refreshed while they work. This isn’t just about fitness; it’s about making wellness a natural part of our culture.
Could you handle a full day of bouncing while you work, or would you miss your desk chair? 🧘♂️🇨🇴✨
#IntouchCX #MiniWellness #TeamColombia #WorkplaceWellbeing #CoreStrength #CultureOfCare
Who knew a bee plush could move so fast?
Our Colombia team recently dove into a high-energy round of Hot Potato, where a buzzing plush and a bit of music turned the office into an arena of spontaneity. From lightning-fast wit to surprise mini-dares, every round showed off our ability to think fast and lean into the moment.
These lighthearted experiences fuel the vibrant energy and teamwork that keep our global community connected. It is in these unexpected moments of laughter that our culture truly comes to life.
Tag a teammate who would definitely panic if the music stopped on them! 🐝🔥✨
#IntouchCX #CommunityAndCulture #TeamBonding #WorkplaceFun #Spontaneity #Teamwork
Happy Mother’s Day! 🌸✨
We’re kicking off the celebration at our Hyderabad campus by honoring our amazing moms-to-be! It’s all about the joy, the laughter, and the excitement of this new chapter. To all the incredible moms in our community: this is for you.
Leave a message of love and good vibes for them 👇❤️
#IntouchCX #Hyderabad #MothersDay #MomsToBe #CelebratingMoms #Culture
249 minds, one canvas. 🎨✨
We turned emotions into art to let go and recharge. Huge shoutout to the team members at our campus in Colombia for bringing their creativity and energy to every piece.
#intouchcx #colombia #arttherapie #teamculture #creativeart
Winnipeg’s Mid-Week Power Up! 🌮🔥
Mid-week energy hit a new level with a campus favorite: Nachos in a Bag! We’re all about those messy, simple moments where the team can customize, crunch, and recharge together. It’s these small traditions that define our culture and keep the energy high.
#IntouchCX #Winnipeg #TeamCulture #CampusLife #WinningSpirit #CommunityVibes #Nachos
How we keep our winning spirit rolling ✨ 🛼
Our Mesa team took over the rink for an epic night of skating and pure connection. We love stepping away from the screens to laugh, recharge, and build the kind of culture you actually want to be a part of.
Save this for your next team-building inspo and don't miss the next one 🏆🔥
#IntouchCX #Mesa #TeamCulture #GlowSkate #WinningSpirit #WorkplaceVibes #Connection
