What do 7 CS leaders have in common right now?
They’re all trying to figure out how AI can help their teams work smarter — not just faster 👀
This week’s [Un]Churned episode from Pulse gets into:
⚡ uncovering hidden time drains
🧠building trust in AI tools
đź“Š moving from reactive to proactive CS
🤖 scaling customer coverage with AI
The biggest takeaway?
The teams winning with AI are the ones actually paying attention to where the time is going first.
Click the link in our bio to read more!
your “best” customers might not actually be your healthiest customers 👀
in this episode of [Un]Churned, Ironclad’s CCO Rob Edmondson shares how their AI churn model revealed something unexpected: customers adopting AI features too early were actually more likely to churn.
turns out… good adoption isn’t always obvious.
also:
⚡ mission first, people always
⚡ AI agents tied to OKRs
⚡ what healthy customer signals really look like
definitely one of those episodes that changes how you think about CS + AI. 🚀
click the link in our bio to read more!
your customers don’t just use your product anymore…
they can build their own đź‘€
so the question is—
are you something they build on
or something they build around?
read more at the link in our bio!
no one celebrates signing a contract…
they celebrate when it actually works đź‘€
real value = deployment
not the deal
that’s the shift
click the link in out bio to watch more!
Your customers finding answers without switching platforms, hallelujah.
Skilljar by Gainsight and Customer Communities are now one unified hub! 🎉
Gainsight's Digital Customer Hub gives your users one place to learn, connect, and get help. Whether that's in your product or in the flow of work, no more bouncing between tabs or wondering where to go. If community or customer education has been on your radar, you could be the person who finally connects the dots for your customers.
Click the link in our bio for more info!
everyone’s talking about what AI can do…
but who owns it when something goes wrong? đź‘€
agents = responsible
humans = accountable
simple shift. big impact.
this is how teams are actually scaling with AI
click the link in our bio to read more!
AI isn’t just helping anymore… it’s on the team 👀
assigning agents real work
keeping humans accountable
freeing teams to be proactive
this is what a digital workforce actually looks like
continue watching at the link in our bio!
Some things are just better together.
PB&J. The moon and the people who went there. Pulse and Las Vegas. One less lonely girl and the unexpected Coachella serenade.
We're introducing a new pair on 4/30. Comment your theory down below 👇
Your newest CSMs are adopting AI fast. Your best ones? Not so much.
But here’s the twist 👇🏽
When top performers do adopt… they pull even further ahead.
AI isn’t just a productivity tool—it’s creating a performance gap. This week’s [Un]Churned breaks down what’s really happening inside CS teams right now.
Are you closing the gap… or widening it? Click the link in out bio for more!
What if churn starts way before the renewal conversation?
In this throwback [Un]Churned clip, Eric Gilpin from G2 breaks down “churn intent”, using early buyer signals, alongside product health, to spot risk before it’s too late.
The takeaway: the best teams don’t just react to churn. They learn how to see it coming.
Watch the clip at the link in our bio!
You don’t control the customer journey anymore.
People are discovering, comparing, and deciding
before they ever touch your product.
And most teams are still measuring the wrong part of the journey.
So the real question is:
are you influencing the decision… or reacting to it?
New [Un]Churned is live 🧠- link in bio
Your AI strategy is only as good as the context behind it.
This week’s [Un]Churned is all about the missing layer: the signals, relationship context, and customer data agents actually need to work. Because more data doesn’t always mean better outcomes.
If you’re thinking about AI, retention, and the future of post-sales, this one’s for you. đź§
Click the link in our bio for more!
![What do 7 CS leaders have in common right now?They’re all trying to figure out how AI can help their teams work smarter — not just faster This week’s [Un]Churned episode from Pulse gets into: uncovering hidden time drains building trust in AI tools moving from reactive to proactive CS scaling customer coverage with AIThe biggest takeaway?The teams winning with AI are the ones actually paying attention to where the time is going first.Click the link in our bio to read more!](https://sp1.picnob.com/p/pt_6727583517153063603349_0_096448ddf8f2fc1651997e4aa07d26cc.jpg?o=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&h=72a7096f22c5fb7c82f5de2f1b6b3e7f)
![your “best” customers might not actually be your healthiest customers in this episode of [Un]Churned, Ironclad’s CCO Rob Edmondson shares how their AI churn model revealed something unexpected: customers adopting AI features too early were actually more likely to churn.turns out… good adoption isn’t always obvious.also: mission first, people always AI agents tied to OKRs what healthy customer signals really look likedefinitely one of those episodes that changes how you think about CS + AI. click the link in our bio to read more!](https://sp1.picnob.com/p/pt_6727734667511568505263_0_b82b8d1e03f98cf2a16372a96e88854e.jpg?o=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&h=6fb887ba047b2b4347753a903a7709e4)
![Your newest CSMs are adopting AI fast. Your best ones? Not so much.But here’s the twist When top performers do adopt… they pull even further ahead.AI isn’t just a productivity tool—it’s creating a performance gap. This week’s [Un]Churned breaks down what’s really happening inside CS teams right now.Are you closing the gap… or widening it? Click the link in out bio for more!](https://sp1.picnob.com/p/pt_6739543142424838504833_0_3e234c7d847f131f9e983fc81b8e5d54.jpg?o=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&h=ffe5152c1e344c23f00386c9cd2bc620)
![What if churn starts way before the renewal conversation?In this throwback [Un]Churned clip, Eric Gilpin from G2 breaks down “churn intent”, using early buyer signals, alongside product health, to spot risk before it’s too late.The takeaway: the best teams don’t just react to churn. They learn how to see it coming.Watch the clip at the link in our bio!](https://sp1.picnob.com/p/pt_6739392113445873456846_0_1b7bdf470fb329865b5bdc75e88ef009.jpg?o=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&h=a10ef9f5ffa77e14ff910c9cc86b8671)
![You don’t control the customer journey anymore.People are discovering, comparing, and decidingbefore they ever touch your product.And most teams are still measuring the wrong part of the journey.So the real question is:are you influencing the decision… or reacting to it?New [Un]Churned is live - link in bio](https://sp1.picnob.com/p/pt_6739513852293963205922_0_88b36faeef92b61cdfeb3da3a5293f62.jpg?o=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&h=b385678b0deaad0ce725da9161d3dc8c)
![Your AI strategy is only as good as the context behind it.This week’s [Un]Churned is all about the missing layer: the signals, relationship context, and customer data agents actually need to work. Because more data doesn’t always mean better outcomes.If you’re thinking about AI, retention, and the future of post-sales, this one’s for you. Click the link in our bio for more!](https://sp1.picnob.com/p/pt_6747715052486867601025_0_10ef2abefeaa72ae7a4ccc7e1b9ee168.jpg?o=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&h=1d08746dbd3f940e0e52afd7d954f492)
