Say hi to AI đ
Our new AI beta features help customer service agents respond with confidence, resolve issues faster, and save time. Hereâs what just dropped:
âŠď¸ Suggested replies: Auto-draft replies to customer emails with AI, based on your knowledge base content
đŹ Similar conversations: View related conversations to quickly get historical context and jumpstart a solution
đˇď¸AI tagging: Automatically tag messages based on the topic or sentiment of the message
These features are available for customers on current Growth plans and above to turn on now, until we reach capacity. The best part? Theyâre free to use until the end of the year!
â Out: time sinks
â In: team syncs
Reading through long conversation threads can take a lot of time, and itâs easy for important details to get buried in dozens of messages.
The latest updates to AI Summarize accelerate response time so you can delight customers.
⢠Headline summary: catch up instantly with a short headline that gives the TL;DR of a convo
⢠Automatic summary updates: let AI do the work of summarizing new information when another comment or message comes in
⢠Generate summaries in over 15 supported languages
đŞ Weâve updated AI Compose to help you get your messages juuuust right.
⢠Pick the perfect tone: whether professional, friendly, or empathetic, AI Compose has got you covered
⢠Grammar and spell check: rest easy knowing Ai will automatically correct errors before you hit send
⢠Quickly translate to and from 15 languages: meet your customers where theyâre at and communicate in their preferred language
Weâre excited to introduce Connectors đ Connectors ensure your team gets more done, without switching apps. Reference shipment, order, and booking information, and moreâright in your inbox. You can even use third-party data to power your workflows, and coming soon: take action in other systems.
Supercharge team efficiency with macros ⥠Perform several actions at once â move messages, tag conversations, notify other teammates, and more â with just one click.
Us when G2 badges drop đ
There's nothing better than knowing our customers love what we've built to support them. Here's to another quarter of building THE customer service solution that thousands of teams use to delight their customers, engage their teams, and build stronger businesses.
/products/front/reviews
Cluttered inboxes are a thing of the past with Front.
Admins can use the new âarchive for specific teammatesâ rule action to fine tune who does and doesnât get notifications, improving your teamâs ability to reply, respond, and resolve messages.
A support team so nice, we had to win it twice âď¸âď¸
Weâre honored to share that, for the second year in a row, weâve won TWO silver @thestevieawards for Best Customer Satisfaction Strategy and Customer Service Department of the Year. Congrats also to fellow winner and Front customer, @dreamhost !
#StevieAwards #StevieWinner2024
We're feeling the winter cĚśhĚśiĚślĚślĚś THRILL with the release of G2's 2024 Winter Report!
Front achieved over 750 top 10 ratings across all reports and categories including Customer Communications Management Momentum and Help Desk Momentum.
A huge thanks to our team and customers for your support đĽ°
A pictureâs worth a thousand words. These stats are worth even more â¨
Frontâs new features, channels, and integrations in 2023 represent thousands of dollars saved, hours gained back in your day, and happy customers served.
Itâs been an amazing year helping our customers deliver exceptional service at scale. We canât wait to show you whatâs in store for 2024!
#customeroperations #customerservice #customersupport
Presto chango! đŞ Transform text or URLs into dynamic objects that pull data from third-party systems directly in Front.
With just a hover of your mouse you can see information about orders, shipments, itineraries, or tasks. This means no more toggling between windows when you can get details like account owner and status from your TMS, ERP, or other systems.
Better yet: no wands required for this no-code integration đ
#customeroperations
Holidays are around the corner, and we're making it easy as (pumpkin) pie to schedule your team OOO.
Say goodbye to messages getting trapped in inboxes and hello to conversations getting covered. Time off â formerly called Vacation Responders â is an even better way to reliably update auto-assignments and shifts.
#customeroperations
