We just shipped a major Deskhero update.
Highlights:
- New status bar at the top of ticket lists
- Improved two-way sync with Microsoft & Google (read/unread, deleted, etc.)
- Clear read/unread indicator on all tickets
- Deleted tickets now go to a 14-day quarantine before permanent removal
- Brand-new form builder for dynamic external forms
- New, cleaner reply editor (and more)
- Merge tickets from the same requester
- Auto-complete for To / CC / BCC fields
It’s live now. Let us know what you think.
We keep rolling out updates to make your support tasks easier:
🌐 Platform Translations: Now supporting over 10 languages.
✉️ Auto-Reply Templates: Automate responses upon ticket creation.
🖋️ Custom Signatures: Create and switch between your own signatures.
⚡ Real-Time Ticket Updates: See ticket changes instantly.
🤖 Smarter GPT Replies: URLs in tickets are now scraped for better suggestions.
🖥️ Floating External Forms: Embed forms on your site as a floating icon.
🔍 Persistent Filters: Your filters now stay put across sessions.
Check them out today!
#Deskhero #ProductUpdate #CustomerSupport #AI #ArtificialIntelligence
Deskhero's latest updates for May/June 2024 are here! 🚀
Check out the video to see our new features in action:
🌟 Automation Rules
📊 Real-Time Dashboard
🤖 GPT-4o Integration
📸 Instant Image Embedding in Editor
📬 New "Last Message" Field
🔄 Persistent Sort Order
✉️ Display Ticket Emails
⏰ Message History & Timezone Support
📅 Relative Date Option
📝 Convert Message Types
Plus, a sneak peek at what's coming soon! 👀
Join now and elevate your customer support experience! 🎥✨ #DeskheroUpdates #CustomerSupport #Innovation #aitools
Release alert: Our brand new Dashboard!
Gain real-time insights with interactive charts, monitor efficiency metrics, and track ticket updates — all customizable to your needs. 🚀 #Deskhero #CustomerSupport #BusinessEfficiency #AI
How AI-Powered Personalization is Revolutionizing Customer Support and Transforming Customer Experience
🔻Torrent of queries
🔻Overwhelmed agents
🔻Long wait times
🔻Unresolved issues
🔻Rising frustration
🔻Dissatisfied customers
🔻Lost revenue
🔻Damaged reputation
Facing similar situations?
What if there was a way to offer 24/7 immediate support without compromising on personalization?
⚡That’s the power of AI-powered personalization.
Our latest blog explores:
➤The evolution of customer support with AI
➤Benefits of AI-Powered Personalization in Customer Support
➤Real-World Applications and Case Studies
➤Challenges and Considerations
➤6 steps to implement AI in your customer support strategy
➤The Future of AI in B2B Customer Support
AI is revolutionizing the way we interact with customers, ensuring every touchpoint is impactful. Ready to elevate your customer support?
Read more on our blog.
#CustomerExperience #customersupport #Innovation #AI #DeskHero
Spring is in the air, and so are the fresh new updates from Deskhero! Here’s what’s new since last month
#DeskheroAvatars #SimplifiedFieldEditing #EnhancedEmailThreads #ExternalFormsIntegration #UniversalDateTime #ReplyCountFeature #DeskheroImprovements
🌟 How AI-Composed Suggested Replies Work in Deskhero 🌟
Here’s how the process looks:
◾Customer makes an inquiry, e.g., asks about picking up an order at the warehouse.
◾Deskhero's AI suggests a reply confirming pickup availability, along with warehouse hours and address.
◾To understand the source of the suggested reply, look at the matched sources (“More like this”) on the right side, which include a mix of ↳ past tickets, ↳ Knowledgebase articles ↳ scraped pages from the company’s website, etc.
◾You can also talk to your data by simply entering your question in the search bar, followed by a “?”.
📌Read more: https://buff.ly/4bV0L6E
Need help? Deskhero is just a message away.
Experience the efficiency of AI with Deskhero, making every customer interaction smooth and informed.
#Deskhero #CustomerSupport #AI #Innovation
🌍Communicate in any language with Deskhero’s Instant Translation:
▶️Click the ‘Translate’ button at the top.
▶️Select your language from the dropdown and hit ‘Translate.’
▶️The system automatically translates the ticket, conversations, and suggested replies.
▶️Modify the reply in your language.
▶️Click ‘Translate’ again to return to the original language.
▶️Send your edited response as usual.
Ready to break down language barriers with Deskhero? Get started today and ensure your customer support is globally understood. 🚀
#Deskhero #InstantTranslation #CustomerSupport #GlobalCommunication #inclusion
Here’s how you can spice up your AI-generated replies with custom instructions.
✔️Go to your Settings and then Ticket Settings.
✔️Click ‘Add Instructions’ for that personal touch.
✔️Input instructions, here are some ways you can use it:
→Add custom signature, e.g., "Best regards, [Your Company’s Support Team].
→Sign off with a motivational quote.
→Add seasonal greetings, e.g., “Wishing you a wonderful holiday season from….”
✔️That’s it. Take it for a test drive and sign off in style.
And there you have it, a simple yet effective way to personalize your automated responses with Deskhero.
Check out their step-by-step guide and a video walk-through for more details:
https://buff.ly/42V0zAt
#Deskhero #ai #customerservice #customersupport #ticketing #personalization
How do you create an account on Deskhero? It's super simple.
🔲 Start by signing up by email or through a Google/Microsoft account.
🔲 Allow Deskhero to access your basic info.
🔲 Set up your tenant by adding your company name and choosing a subdomain.
🔲 You can add teammates immediately or later.
🔲 That's all. Your tenant is set up with a Playground tenant for testing features.
Deskhero makes customer support and workflow management a breeze.
Check out our step-by-step guide and a video walkthrough for more details!
https://buff.ly/3UtsZz2
#Deskhero #ai #customerservice #customersupport #ticketing
📣Big Announcement: Deskhero is now LIVE!!!!📣
We're proud to announce that Deskhero has officially launched!
🌟To get a jump start, feed our AI with knowledge by:
➡ Importing your existing support emails (a few clicks process).
➡ Letting us scrape your website (even fewer clicks process).
➡ Uploading documents like PDF, Word, PowerPoint, etc.
🌟What Deskhero Brings to the Table:
➡ AI-Powered Ticket System for personalized responses, tailored using your data.
➡ Total customization of your support system with our custom fields and filters.
➡ Find exactly what you need, when you need it with our smart in-app search.
➡ Keep things Organized & Accessible with our seamless ticketing system & intuitive Kanban boards.
🤔 Got questions or need a hand getting started?
We're just a message away.
Deskhero is not just a tool; it's your partner in enhancing customer interactions.
📌Sign up here and start saving time today!
https://buff.ly/3Um0m6Q
#Deskhero #CustomerSupport #AI #Innovation #TechLaunch #productlaunch #b2bsaas
📣 New Blog Alert: The Complete Ticketing System Guide!
Explore our latest blog where we detail how to enhance your customer service and increase efficiency.
Key Highlights:
🔲Understanding the Basics: The Whats, Whys, and Hows.
🔲Tools & Tips: Explore the top tools and features to look out for.
🔲Discover how the right system can make your team more productive.
🔲Learn how to successfully implement one.
Ensure your customer support is as efficient and effective as possible.
Read it here! 👉 https://buff.ly/48O7DAx
#CustomerService #CustomerSupport #TicketingSystem #DeskHero #Efficiency #Productivity
![Here’s how you can spice up your AI-generated replies with custom instructions. ️Go to your Settings and then Ticket Settings. ️Click ‘Add Instructions’ for that personal touch. ️Input instructions, here are some ways you can use it:→Add custom signature, e.g., "Best regards, [Your Company’s Support Team].→Sign off with a motivational quote.→Add seasonal greetings, e.g., “Wishing you a wonderful holiday season from….” ️That’s it. Take it for a test drive and sign off in style.And there you have it, a simple yet effective way to personalize your automated responses with Deskhero.Check out their step-by-step guide and a video walk-through for more details:https://buff.ly/42V0zAt#Deskhero #ai #customerservice #customersupport #ticketing #personalization](https://sp1.picnob.com/p/pt_6826666925532648374616_0_984c0eb1bd5404ad327f628b06cc9fdd.jpg?o=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&h=daca22f5bbb0ac91f49771d6de2f3775)
