CHARTtrainers

New Article Alert! 📣 Managing Disruptions by Homeless Individuals at Your Hospitality Establishment by Ryan Dowd. “If you read this, I promise you that you will know more about homelessness than a majority of the population!” – Ryan Dowd Managing disruptions involving homeless individuals takes more than a script and a “be compassionate” reminder. With homelessness up over 18% since COVID, hospitality teams need practical, memorable training that keeps everyone safer. The real focus should be prevention: teaching specific non-verbal behaviors, avoiding confrontational body language, and keeping responses simple enough to recall under stress. Safety training works best when it is behavioral, practiced, and human - helping staff enforce rules respectfully while reducing incidents and building confidence. A very practical article for hospitality trainers! 🔗 Visit the link in our bio > Training Articles #CHARTtrainers @homelesstraining

The National Restaurant Association Show @werrestaurants @nationalrestaurantshow is buzzing and #CHARTtrainers are representing at the educational sessions!

Our Boston conference attendees are in for a very memorable night! Our off-site event goes beyond the usual networking scene and really connects people in a fun, laid-back setting. This is where the real networking magic happens! ✨ Kings Dining & Entertainment + The 88 Club A night to remember is just steps away from the Boston Sheraton. We’re headed offsite to Kings Dining and Entertainment, where we’ll rule the night in a sleek retro venue. Come and enjoy a crowd-pleasing dinner buffet, creative cocktails, and an extensive beer selection, alongside bowling, billiards, and arcade games in the Royal Room. 🎳 And then, we’ll follow the neon blue just right next door to the 88 Club. This is Boston’s premier high-energy, request-only piano bar where we’ll control the playlist. From throwback anthems to today’s hits, their talented pianists play it all. Get ready to shout it out and sing along! 🎤 110th Hospitality Training Conference 🏩 Boston Sheraton Hotel 🗓️ July 26-29, 2026 #CHARTtrainers @88club_boston

Attendees of Matthew Rowe's breakout at the Boston Hospitality Training Conference will gain a new, performance-based perspective by taking a "Systems" approach to operations and learning how to embed it into training and development. Often, training and operations teams work towards the same goals and vision, but do not cohesively connect, which can create confusion and inconsistency that negatively affect results. In this session, you’ll explore how to effectively drive a company vision, utilize Systems/Processes and Tools, and connect the training and coaching environment to the Systems that drive success. By understanding that every action ties into a System, you’ll learn how to achieve breakthrough results faster and lead a high-performance L&D culture. Learn more and register at the link in our bio. #CHARTtrainers #LearningAndDevelopment #HospitalityTraining

Boston Post-conference Feature! Articulate Storyline 360 Workshop: Designing Powerful Interactive E-Learning – a two-day intensive experience. Join certified Master Trainer Ron Price of Yukon Learning to master the widely recognized and popular e-learning tool of Instructional Designers: Articulate Storyline 360. Known for its flexibility and user-friendly design, you’ll learn how to take full advantage of what it can do. With expert guidance, you’ll walk through how to build and publish an e-learning module from start to finish. From syncing audio and animation to building interactive layers and quizzes, you’ll gain practical experience in the features that matter most. 📅 Wednesday, July 29 and Thursday, July 30, 2026 🔗 Register by visiting the link in our bio. Join us! #CHARTtrainers

Come and learn how the Savannah Bananas’ “Fans First” philosophy can transform everyday interactions into unforgettable guest experiences. In her breakout at the upcoming CHART 110 Boston Hospitality Training Conference, Anna Mason, CHT ( @annamason03 ) will introduce you to the 5 Es of the Bananas and how they can be applied to the hospitality industry, supported by interactive activities and real‑world applications. Leave energized with creative and practical strategies to elevate team culture and create meaningful, memorable moments for every guest. Learn more and register at the link in our bio. #CHARTtrainers #FansFirst #TrainingDevelopment #LearningAndDevelopment

📣 The 2026 Training High 5 eBook is online now! These hospitality training pros were recognized for their simple and effective ideas that improved training, accelerated learning, and boosted employee engagement and performance. These winning solutions took center stage at the CHART New Orleans conference and earned a spot in our annual compilation: a go-to resource for fresh, proven ideas. Get inspired, borrow brilliance, and maybe build something even better! 🔗 Explore the recap of these ideas in the High 5 eBook by visiting the link in our bio. 2026 Winners Pizza Topping Practice Activity: Turning Recipes into Interactive Learning Submitted by: Alyssa Bunkley, Training Specialist, Dewey's Pizza Using Games to Enhance Knowledge, Retention, and Engagement Submitted by: Sylvia Cruz, Franchise Training Manager, Whataburger All About Me Forms: Building Belonging from Day One Submitted by: Anna Mason, CHT, Director of Learning and Development, Edley's Bar-B-Que Play Your Way to Better Learning: DiSC Playland Submitted by: Carlye Henderson, Learning and Development Manager, Eat'n Park Hospitality Group #CHARTtrainers @annamason03

New article drop! Hospitality trainers are very good at telling people what to do. We are great at building programs and materials. But Audrey Benet says that making someone truly capable – able to think, adapt, and respond in real time when the script breaks – that’s a different level. Read her fresh take in this new article, “Our Job Isn’t to Train People, It’s to Make Them Capable,” to discover where learning begins to drive real business impact. Audrey says that with AI reshaping L&D, the bigger opportunity isn’t replacing thinking, but using technology to strengthen the human capability at the heart of hospitality. Interested in leveraging Al to enhance learning while still building human capability? Read the full article by visiting the link in our bio > Training Articles. #CHARTtrainers @therestauranttrainer

A new article has dropped! Patrick Yearout @patrickyearout of Ivar's Restaurants describes how to deliver the delicate balance of predictability and flexibility in this new article, “The 2026 Standard for Employee Scheduling: Flexible, Predictable, and Actually Workable.” Patrick says that flexible scheduling may be the most overused promise in hospitality hiring - yet one of the most important to actually deliver. Team members want control over their time, but they also need schedules they can plan their lives around. That means flexibility without chaos, predictability without rigidity, and systems that work beyond the recruiting ad. For hospitality organizations and leaders, the opportunity is clear: listen to employees, set fair standards, use better tools, test the real experience, and track the results so scheduling becomes a retention driver employees can truly trust. 🔗 Visit the link in our bio > Training Articles and give it a read! #CHARTtrainers

This is a unique opportunity to hear directly from one of the most trusted economic voices in our industry and get the data, the context, and the perspective you won’t find anywhere else! Operators face mounting challenges as rising costs and more cautious consumers put pressure on profitability. Meanwhile, the broader economy and consumer spending reflect a mix of resilience and uncertainty. Hear a data-driven analysis of current trends shaping the restaurant and foodservice industry from Chad Moutray, Senior Vice President, Research and Knowledge, Chief Economist, National Restaurant Association ( @werrestaurants ) , and get an insider’s view of what lies ahead. This session will help you stay ahead of the curve, better anticipate opportunities, and prepare for potential risks in a rapidly evolving market. Join us for CHART 110 Boston Hospitality Training Conference this July 26-29 to attend this breakout session and much more industry-specific content you need now. Register today at the link in our bio. #CHARTtrainers

Nobody needs to point out to you that AI is changing fast. But how are we going to keep up? Donna Herbel's ( @donnaherbel ) breakout at CHART 110 Boston Hospitality Training Conference will give you the foundation you need to stay on top of the newest technology – not by chasing every tool – but by understanding how AI actually works and how to make it a real partner in your work. Through hands-on activities, you’ll get immediate results in the room, on your device, and in your workflow. No matter what your level on the AI journey, you’ll build knowledge that is both technical enough to demystify AI and conceptual enough to navigate the pace of change with confidence. When AI evolves again next month (and it will), you’ll be ready. Bring your tech! See more about this session as well as the rest of the powerful lineup of keynotes and breakouts that will be offered at the Boston Hospitality Training Conference at the link in our bio. Join us and take home the real skills and tools you need to do your job even better! #CHARTtrainers

While the introduction of CHART's new Learning Management System (LMS), "The Lobby," is biggie news, Curt Archambault @curt.archambault believes that the individual skills and clean handoffs of the project team is a story all its own. Visit the link in our bio to read more about the lessons learned from this stellar relay team. ✨ "The CHART LMS Team, The Lobby, and the Power of a Clean Handoff" @therestauranttrainer Audrey Benet ran the technical leg and often ran it more than once. As our LMS platform wizard, she translated vision into functionality and complexity into capability. When the question was “Can the platform do this?” Audrey made sure the answer was not just yes but done right. @susan.loves.tacos Susan Diepen ran the meaning-making leg, repeatedly and intentionally. She ensured membership, competencies, and learning pathways were not just present, but coherent. Susan made sure the LMS reflected how CHART members grow and develop, not how a system assumes they should. @lisa_marovec Lisa Marovec ran the brand translation leg, then circled back repeatedly. She took evolving ideas and made them clear, engaging, and accessible. Her work ensured The Lobby did not just function, but invited members in and made them want to stay. @tara.davey Tara Davey ran the grounding and reality-check leg throughout the race. She kept the work connected to CHART’s purpose, members, partners, sponsors, and Board. Tara made sure decisions passed the test of relevance and impact, not just creativity or convenience. Curt Archambault was the baton steward. Watching the exchange zones. Knowing who needed it next. Clearing obstacles. Protecting momentum. Making sure no one had to sprint someone else’s race. Thanks to the team! 🙌 #CHARTtrainers