“The best bosses don’t just teach skills.
They teach perspective.”
One of the most relatable moments from Episode 92 with Claire Reid.
Sometimes the most important leadership lesson is simply hearing:
“You don’t have to finish everything today.”
đź’🎙️
#leadership #hospitality #management #careergrowth #workculture #hospitalityindustry #leaders #mindset #restaurantindustry #captiveconversations #burnout #marketing
“Why can I not name right now a business that has 2 female founders?”
One of the most honest moments from Episode 92 with Claire Reid.
A real conversation about hospitality leadership, systemic barriers, and why the industry needs more support for female founders.
🎙️ Captive Conversations
#hospitality #femalefounders #restaurantindustry #leadership #womeninbusiness #restaurantmarketing #hospitalityleaders #marketing #founders #captiveconversations #restaurants #womeninhospitality
Most restaurant tech still doesn’t talk to each other.
Claire Reid shares why AI could finally connect operations, marketing and guest experience into one seamless journey đź’ˇ
#hospitality #restauranttech #ai #guestexperience #restaurants #marketing #operations #restaurantmarketing #guestjourney #personalization #captiveconversations
The best guest experiences don’t start with a form.
They start with recognition.
Asking someone their name when you already know it isn’t hospitality.
It’s friction dressed up as process. 💡
Swipe to see how we fixed it.
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#HospitalityTech #GuestExperience #CaptiveWiFi #CustomerData #HospitalityMarketing​​​​​​​​​​​​​​​​
The biggest reason restaurant tech fails?
People never adopt it.
“You can do a plan of anything you like… if they don’t adopt it, it just falls flat.” 💡
The best systems are the ones teams actually use.
#hospitality #restaurants #operations #digitaltransformation #restauranttech #leadership #guestexperience #technology #captiveconversations #teams
More orders doesn’t always mean more profit.
“I was doing the math… are you guys sure you wanna be in these agreements?” 💡
Sometimes the problem isn’t growth. It’s where the money is going.
#hospitality #restaurants #delivery #profit #businessgrowth #foodindustry #ops #marketing #loyalty #tech
Most brands try to be better.
The ones that win feel different.
“Are you first… are you best… or something new?” 💡
#hospitality #marketing #content #branding #creativity #socialmedia #growth #business #standout #captiveconversations #digital
Most businesses don’t have a marketing problem.
They just aren’t seen.
“We had no idea.”
That’s what changed everything. 👀
#hospitality #marketing #content #localbusiness #growth #customers #branding #socialmedia #business #visibility #captiveconversations
One of their most valuable guests changed their email.
And suddenly became a stranger. 🎙️
Ben Heppell from Aqua Restaurant Group shared this on stage at HT360.
A regular.
Coming back again and again.
One of their highest repeat customers.
They started booking under a different email.
The profile changed.
The history disappeared.
The recognition was gone.
This is the quiet problem underneath a lot of hospitality data.
The booking system knows the booker.
The WiFi knows who actually walked in.
When those two things are not connected, even your best guests become strangers.
Full episode on Captive Conversations this Friday. ❤️
#HT360 #HospitalityTech #GuestData #CaptiveWiFi #CaptiveConversations #GuestExperience #HospitalityMarketing #GuestJourney #AquaRestaurantGroup #HospitalityLeaders #RepeatGuests #GuestLoyalty
Most restaurants know what you ordered.
Very few know who you are. 🎙️
I shared my dream on stage at HT360 with Ben Heppell from Aqua Restaurant Group.
You book a table at Aqua at The Shard.
They know your wife is gluten free.
They know you have kids.
They know what you spend.
And the email you get says:
"Hi Adam, thanks so much for coming back."
That does not exist yet.
But the data to make it happen already does.
Full episode on Captive Conversations this Friday. ❤️
#HT360 #HospitalityTech #GuestExperience #CaptiveWiFi #CaptiveConversations #HospitalityMarketing #GuestJourney #AquaRestaurantGroup #PersonalisedHospitality #GuestLoyalty #HospitalityLeaders
My first ever live stage session. 🎙️
Me and Ben Heppell from Aqua Restaurant Group on stage at HT360, ExCeL London.
Talking about the thing most hospitality marketers are quietly sitting with right now.
Why guests do not come back.
And what it actually takes to change that.
Ben said something that stopped the room.
"The repeat guest rate was going up. But the time between first and second visit was getting bigger."
The metric looked fine.
The relationship was quietly breaking down.
Full episode on Captive Conversations live now link in BIO. ❤️
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#HT360 #HospitalityTech #CaptiveConversations #CaptiveWiFi #GuestRetention #HospitalityMarketing #ExCeLLondon #HospitalityLeaders #GuestExperience #AquaRestaurantGroup #FirstLiveSession #HT360London
