Pipes > models. Perhaps a controversial opinion, but when you talk to people who are pushing the boundaries of what AI agents can do, they’re not sitting around waiting for faster better stronger models to come out every day (because they don’t.) They are finding new and interesting ways of connecting models together… they’re modifying the PIPES around the model.
What that looks like in practice:
• Connecting AI to the data and context your business actually runs on
• Routing work across departments and tools without handing it back
• Governing every action end to end
ServiceNow flew me out to Vegas to learn about how they’re already solving this problem for large enterprises like FedEx so their clients don’t have to. #ServiceNowPartner #Know26
@servicenow 
